Protect your equipment investment—beyond the manufacturer warranty.
Add an Extended Service Contract to reduce downtime, control repair costs, and keep your operation running.
Protect your equipment investment—beyond the manufacturer warranty.
Backed by a dedicated service contract administrator. Coverage terms vary by plan and product.
Why Add an Extended Service Contract?
Predictable coverage. Faster solutions. Less disruption.
Extended Service Contracts help you plan for the unexpectedafter the manufacturer warranty ends.
Benefits
- Budget protection: reduce surprise repair and replacementcosts
- Operational continuity: support when equipment goes down
- Simplified service: a clear process for covered claims
- Add-on convenience: bundle protection with your equipmentpurchase
How It Works
Note: Contracts are available for eligible products that are in good working condition and under manufacturer warranty at time of purchase (as applicable).
Buy equipment from Aldevra
Add an Extended Service Contract (eligible products only)
Keep your documentation (invoice + contract terms)
When service is needed, contact the administrator using the toll-free number in your contract documents
Service is arranged with a qualified service provider, subject to contract terms
What’s Covered
Coverage depends on the specific plan, product type, and terms.
Always refer to your contract Terms & Conditions for exact coverage, exclusions, deductibles, and claim limits.
Common coverage categories may include:
Repairs for covered component failures
Replacement options when repair isn’t feasible (plan-dependent)
Optional add-ons such as accidental damage coverage (if purchased)
What’s typically not covered
Manufacturer warranty items and manufacturer responsibility
Misuse, abuse, improper installation, or unauthorized modifications
Consumables and routine maintenance (unless explicitly included)
Items/brands not listed as eligible for the selected plan
Who Should Consider It?
Facilities that rely on critical equipment uptime
Customers who prefer predictable support costs
Organizations managing distributed locations
Buyers who want a single point of accountability for post-warranty coverage
Coverage Options
We’ll match the contract to your product category and operational needs.
Common options
- Term lengths (e.g., multi-year coverage)
- Repair vs. replacement-style plans (where offered)
- Optional accidental damage coverage (where offered)
Tell us what you’re buying and we’ll recommend the best-fit option.
Claims & Service Support
When you need help, the service contract administrator manages the process.
You can expect
- A dedicated support line for coverage questions
- Guidance on eligibility and next steps
- Service coordination with approved providers
- Clear communication throughout the claim lifecycle
Frequently Asked Questions
Can I add coverage after I buy the equipment?
Is every product eligible?
Do I contact Aldevra or the administrator for service?
Does this replace the manufacturer warranty?
Are there deductibles or exclusions?
Ready to protect your purchase?
Share the equipment details and we’ll confirm eligibility and pricing.
