
Summary
Stay Open or Close When the Dish Machine Fails
This tool is for managers and supervisors only. Improper use can create public health risk and legal exposure.
STEP 1: Is the Dish Machine Currently Able to Sanitize?
Ask ONE critical question first:
Is the dish machine achieving proper sanitization right now?
☐ YES → Go to STEP 2
☐ NO → Go to STEP 5 (Emergency Mode)
Sanitization Means:
- High-Temp: Final rinse consistently at 180°F
- Low-Temp: Chemical sanitizer in correct ppm range, verified by test strips
If you cannot verify temperature or ppm, the machine is legally considered NON-SANITIZING → Emergency Mode applies.
STEP 2: Are All Supporting Systems Operational?
All of the following must be YES to stay open under normal operations:
☐ Booster heater functioning (if high-temp)
☐ Chemical pumps working (if low-temp)
☐ Water pressure stable
☐ Drains flowing freely
☐ No wastewater backing up
☐ No electrical faults or alarm codes
☐ No visible sewage, grease, or standing wastewater
☐ Test strips available and current
ALL YES → Stay Open Under Normal Operations
ANY NO → Go to STEP 5 (Emergency Mode)
STEP 3: Can Staff Demonstrate Proper Sanitizing Knowledge?
Randomly ask any dishroom employee:
- “How does this machine sanitize?”
- “What temperature/ppm is required?”
- “Where are the test strips?”
- “What do we do if the machine goes down?”
Staff can answer correctly → Continue Operating
Staff cannot answer → Retrain Immediately or Enter Emergency Mode
STEP 4: Documentation Check (Inspection Protection)
☐ Daily temp/chemical logs current
☐ PM logs available
☐ Emergency SOP posted
☐ Service provider contact list available
All present → Continue Operations
Missing logs do NOT force closure, but increase inspection risk
STEP 5: EMERGENCY MODE — DISH MACHINE CANNOT SANITIZE
You must now determine if manual warewashing can legally replace the dish machine.
STEP 6: Is a Functional Three-Compartment Sink Available?
All must be YES:
☐ Sink 1: Wash with detergent at 110°F+
☐ Sink 2: Clean rinse water
☐ Sink 3: Sanitizer available:
- Chlorine 50–100 ppm
- Quat 150–400 ppm
- Iodine 12.5–25 ppm
- OR 171°F hot water (rare)
☐ Test strips onsite
☐ Staff trained on procedure
☐ Air-drying space available
☐ No wastewater overflow
ALL YES → Go to STEP 7
ANY NO → IMMEDIATE SHUTDOWN REQUIRED
STEP 7: Can Operations Be Reduced to Match Manual Capacity?
Ask:
☐ Can volume be reduced?
☐ Can menu be limited?
☐ Can disposables be used (if AHJ allows)?
☐ Can ware flow be controlled to avoid pileups?
☐ Can staff maintain sanitizer verification?
YES → Stay Open in Emergency Mode
NO → CLOSE UNTIL EQUIPMENT IS REPAIRED
EMERGENCY MODE RULES (When Staying Open Without a Dish Machine)
If operating without a dish machine:
- Manual sink process only
- Test sanitizer every shift
- Log results
- Strict air-dry only
- Reduced menu & service volume
- No high-grease production
- Continuous management oversight
- Service technician dispatched immediately
IMMEDIATE CLOSURE IS LEGALLY REQUIRED IF:
- No three-compartment sink available
- No sanitizer available
- No test strips available
- No water service
- No drainage (backups, overflows)
- Sewage exposure
- Staff not trained on emergency procedure
- Chemical dosing failure with no backup
- Booster heater failure with no manual alternative
At this point, remaining open creates strict liability exposure.
STEP 8: Documentation & Inspector Protection
When in Emergency Mode, the manager must document:
- Date & time of failure
- Equipment affected
- Cause (if known)
- Emergency procedure activated
- Sanitizer test results
- Technician contacted
- ETA provided
This documentation often prevents:
- Immediate shutdown orders
- Repeat inspection penalties
- Management control citations
Aldevra Management Rule
Managers never decide to stay open based on business pressure. The decision is based solely on whether legal sanitation can be maintained at that moment.





